Contact Us

Contacting Us

Customer support and service is provided by email, telephone, fax or mail, as detailed below:

Email – customerservice@stylehomeinteriors.com
Telephone – 0208-6836466 in the UK or +44 20 8683-6466 for International Callers
Fax – 0208-683 6467in the UK or +44 20 8683 6467 for International Faxers
Address – Style Home Interiors Ld, Challenge House, 616 Mitcham Road, Croydon CR0 3AA

Office Hours: 10.00am to 4.00pm

Speak live to an advisor: 10.00am to 4.00pm

Privacy Policy

We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Any information given at the time of ordering will be used solely to process the order and will not be used by any third party. Any information given to us when enquiries are made will only be used to process the enquiry or any subsequent order and will not be used by any third party. If you do not wish to be informed of future promotions, site updates, etc, please send an email with “Remove” in the title to customerservice@styleHomeInteriors.com Information is collected lawfully and in accordance with the Data Protection Act 1998.

Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses, when the address book is used and to store your details if you select the “Remember Me” option. Further details about cookies can be found in section 2 below.

Worldpay do not store or capture personal information, but merely log the user’s IP (Internet Protocol) address, which is automatically recognised by the web server. NetBanx do not use cookies for collecting user information from the site and do not collect any information about customers, except those required for system administration of the web server – in other words, to interact with you and get the information needed from you to process the card transaction.

1. The Information We Collect And How We Use It
When you place an order we need to know your name, full postal address, email address, telephone number, credit/debit card number, credit/debit card expiry date and credit/debit card start date. We also need to know the Card Security Code (three-digit number shown on reverse of the card) to prevent fraudulent use of your card details.

We gather this information to allow us to process any orders you may make - the relevant information is then used by us and NetBanx to communicate with you on any matter relating to your order.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

If we ever wish to provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the range of goods and services that we provide, we will contact you first to gain your acceptance. Once we have received your agreement, we or our agents and sub-contractors would then contact you by post or email to ask for your feedback and comments on our goods and service standards.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email with “Remove” in the title to customerservice@stylehomeinteriors.com

We do not provide information to third parties for the purpose of sending you details about their goods or services.

2. Our Use Of Cookies And Other Information Gathering Technologies

Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses, when the address book is used and to store your details if you select the “Remember Me” option.

NetBanx do not store or capture personal information, but merely log the user’s IP (Internet Protocol) address, which is automatically recognised by the web server. NetBanx do not use cookies for collecting user information from the site and do not collect any information about customers, except those required for system administration of the web server – in other words, to interact with you and get the information needed from you to process the card transaction.

What are Cookies? A cookie is a small piece of information that is placed on your hard drive by a website server. It is passed back to the server when you request a page. The cookie cannot be executed as code or deliver viruses. It is uniquely yours.

Normally, every time you request some information from a web server (such as requesting a web page) the server treats you as if it does not know who you are, even if you have just asked for a page a few seconds ago. Cookies are used to get round this limitation by allowing the server to find out if it has had contact with you before. This way you can put several items into your shopping basket and browse the site further – otherwise every single item purchased would have to be a separate transaction.

What is a Browser? A browser is used to locate and display web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.

What is IP (Internet Protocol)? All networks connected to the Internet speak IP, the technical standard, which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

How do I control Cookies? You can set your browser to accept all cookies or to alert you every time one is offered. Then you can decide whether to accept one or not.

If you’re using Netscape Communicator 4.0, on your task bar click:
1. “Edit”, then
2. “Preferences”, then
3. “Advanced”.
4. Set your options in the box labelled “Cookies”.

If you’re using Internet Explorer 6.0, on the menu bar click:
1. “Tools”, then
2. “Internet Options”
3. Click the “Privacy” tab,
4. Default setting is medium – move the slider to determine which setting you prefer.
5. You can also click on “Advanced” for specialized cookie treatment.

If you’re using Internet Explorer 5.0, on the menu bar click:
1. “Tools”, then
2. “Internet Options”
3. Click the “Security” tab,
4. Click “Internet”, then “Custom Level”.
5. Scroll down to “Cookies” and choose one of the two options.

If you’re using Internet Explorer 4.0, on the menu bar click:
1. “View”, then
2. “Internet Options”
3. Click the “Advanced” tab,
4. Scroll down to the yellow exclamation icon under “Security” and choose one of the three options to regulate your use of cookies.

For more information visit www.cookiecentral.com - Cookies and Privacy FAQ or www.microsoft.com/info/cookies.htm

3. How We Protect Your Information
The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. In addition, internal security measures include the use of passwords and limited access to our computer systems to ensure that your details are only accessed on a “need to know” basis by authorised personnel, to process your order or deal with any issues relating to it.

4. Sale Of Business
If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating Your Details
If any of the information that you have provided to Style Home Interiors changes, for example, if you change your email address, name or payment details, please let us know the correct details by sending an email to customerservice@stylehomeinteriors.com or by sending a letter to Curtain Poles Direct, Style Home Interiors Ltd, Challenge House, 616 Mitcham Road, Croydon, CR0 3AA.

6. Your Consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How To Contact Style Home Interiors
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to customerservice@stylehomeinteriors.com

Legal Terms and Conditions

1. The Contract Between Us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received, our acceptance of your order (i.e. the goods are not out of stock) brings into existence a legally binding contract between us. We will contact you if we are unable to accept your order for any reason.

2. Price
2.1 The prices payable for goods that you order are as set out in our website.
2.2 You will be required to pay extra for delivery in certain circumstances, as stated in our website, and it may not be possible for us to deliver to some locations.

3. Right For You To Cancel Your Contract (Except Made-to-Measure)
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.
3.2 To cancel your order you must notify us in writing.
3.3 If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4 Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
3.5 Your right to cancel an order does not apply if the goods you have ordered are Made-to-Measure items.

4. Cancellation By Us
4.1 We reserve the right to cancel the contract between us if:
4.1.1 we have insufficient stock to deliver the goods you have ordered and will not be receiving further supplies to go onto back order
4.1.2 we are unable to deliver to your area, or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your order we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5. Delivery Of Goods To You
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order (except in the case of certain Made-to-Measure or special order items, which will be as stated by us after the order was placed).
5.3 You will become the owner of the goods you have ordered when they have been paid for and delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them (or in the case of certain Made-to-Measure or special order items – within 30 days of the delivery date quoted), we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered or in the case of certain Made-to-Measure or special order items, within 40 days of the date on which you expected to receive the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
6.2.1 to make good any shortage or non-delivery;
6.2.2 to replace or repair any goods that are damaged or defective; or
6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
6.3 Save as precluded by law, we will not be liable to you for an indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Style Home Interiors, Challenge House, 616 Mitcham Road, Croydon, CR0 3AA and all notices from us to you will be displayed on our website from time to time.

8. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or extreme weather.

9. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

11. Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Governing Law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13. Entire Agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person or by any other member of our staff on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. By placing an order with us you will be deemed to have agreed that you have not placed any reliance on anything said by any sales person or other member of our staff.

14. Language

The only language in which an order may be placed and accepted is English. We apologise for any disappointment that this may cause.

How to Order

Everything you need to consider when ordering a curtain pole, especially a Made-to-Measure pole is detailed below. You may find it useful to print this page for future reference.

Checklist

1. Which diameter pole do you require? The main things to consider here are what effect you are trying to create and how heavy your curtains are. There are four main classifications of curtain weight and a rough guide is as follows (if unsure, please err on the side of caution):

• Light weight curtains - this includes voiles, sheers and thin fabrics (some shorter curtains with lightweight fabrics and a lightweight lining will fall into this category)
• Medium weight curtains - this includes most ordinary lined curtains (except for heavier or thicker fabrics such as velvet or some very long and wide lined curtains)
• Heavy weight curtains - this includes heavy fabrics, some longer length lined curtains (where the fabric may not be heavy but there is a full drop from the top of a high window to the floor, which adds significantly to the overall curtain weight), lined curtains for wide windows and many curtains with both lining and interlining
• Very heavy curtains - this includes the extreme end of the scale where the curtain fabric is very heavy and the curtain is lined, interlined and possibly long and/or wide.

2. What colour or finish would you like? The colours of poles illustrated on this site may vary slightly with those of the finished products. This is due to a mixture of the effects of photography and viewing on different screens. If you are in any doubt or have not noticed these poles in shops you may have visited, please request a sample of the colour you are interested in, before placing your order. This is especially important for Made-to-Measure products because we cannot accept returns unless faulty.

Please also note that wood is a natural product and its appearance can vary. Small colour variations may occur as a result of a particular batch of wood of one type being naturally slightly darker or lighter, or with the grain moving in a different direction. It will therefore not always be possible to obtain an absolutely perfect colour match every time - even with bespoke poles.

3. Do your pole measurements include the length of the finials? For Made-to-Measure orders, please confirm the length of the pole that you require, excluding finials. Pre-packed poles such as Devon or Mercury can be cut to precise lengths at home.

4. Which finials do you require? Please remember to check the option that you require, otherwise you will receive whichever finial is at the top of the list.

MADE TO MEASURE BLINDS

BLIND WIDTHS
We make the blind widths to your exact measurements. Make sure you have deducted at least 1.5cm for clearance on the width if the blinds are going inside of the recess of the window. Take the measurements at the narrowest point on the width (you may have tiles on the bottom half of your window recess) then deduct for clearance. Blinds are supplied to your specific width both trimming both sides. The nature of this product means that the cannot be laser straight and can vary up to 5mm down the length.

As these products are made to meaasure they cannot be returned under our normal terms and conditions.

IMPORTANT NOTE - COLOUR
The blind colours are represented the best they can on your screen. Slight colour variations in the wood grain may occur. As with all natural wood products, variations in grain, texture and shade, along with some slight warpage may occur. These are natural characteristic of real wood blinds and we cannot accept returns based on any of the above.

Payment

Orders placed on the site can be paid for by credit/debit card - please select the World Pay option and you will be transferred to a secure area to complete the transaction.

Alternatively, it is possible to order the goods on the site and pay by credit/debit card over the telephone or by cheque. Please note that we can only accept payment by Visa, Mastercard or Switch over the telephone but a wider choice of cards, including American Express, are available via online payment using the World Pay option.

If you would prefer to pay by cheque (GB Pounds only), please send either a copy of the order placed on the site or a letter detailing the items that you would like, your full postal address and a daytime contact telephone number.

Cheques should be made payable to "Curtain Poles Direct" and should include the total cost, including any relevant shipping charges, e.g. Northern Ireland. (These can be found on the Terms and Conditions page.)

We will call you on receipt of the order and cheque to confirm the cheque guarantee card details. We require the cheque guarantee card details to process the cheque. Please call us on 0208-683-6466 if we do not contact you within a few days, to ensure that we have received your order.

If you would like to order goods not yet shown on our site (such as drapery arms or portiere rods), this is possible by email, fax or post and payment can be made by credit/debit card over the phone or by cheque - as detailed above.

Orders must either be made on the site or confirmed in writing by email, fax or letter.

If you have any queries, please do not hesitate to contact us at customerservice@stylehomeinteriors.co.uk

We look forward to hearing from you.

Style Home interiors has many years experience within the curtain poles, curtain tracks and window furnishing accessories market.