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Terms & Conditions Please find below, summaries of our legal terms and working procedures governing the main aspects of any contract that may be entered into between us. A legally binding contract will be entered into between us when we receive and accept your payment for the goods being ordered. We also set out our privacy policy and our legal Terms and Conditions below the summaries. This information does not affect your statutory rights. Any section can be jumped to by clicking on the following links: Making a Purchase | Credit Card Security | Shipping and Handling | Delivery | Back Orders | Tax Charges | Guarantee | Returns Policy/Cancellations/Damages | Contacting Us | Privacy Policy | Legal Terms and Conditions | How To Order |
We have tried to keep the structure of the site as simple as possible. The first page shows the product groups currently available (e.g. Metal Curtain Poles, Wood Curtain Poles, etc). By clicking on the heading, you will be taken to the next level - this shows all the options within that product group (e.g. Steelus, Mercury, Sceptre, Titan, etc for Metal Poles). To enter the page with information on the range that you are interested in, click on the title or the picture. This information page contains pricing information and the ordering facility. Please take care to select the correct options. Browse through our wonderful range and when you have decided what you would like to buy, click on the options/items, then click on the “Add to Basket” button. This will take you to a summary page for a few seconds and then return you to the shop to continue browsing. If you would like to check your selection or make any alterations, please choose the "View Basket" or "View Cart" options (they will take you to the same place). Once you have finished making your selection, click on “Order” and you will be asked for your details to complete the transaction. Payment can be made online by credit or debit card. The contract between us will be legally binding once we have received payment. However, this does not affect your statutory rights, nor your right to cancel an order - providing the goods are NOT Made-to-Measure, as these orders cannot usually be cancelled due to the nature of the items. We use NetBanx to process card transactions online and to ensure high standards of security and peace of mind for our customers. Further details can be found below or by visiting www.worldpay.com. Please select the Worldpay option if you would like to pay online. An email will be sent to you by Worldpay on completion of the transaction to confirm how much you have paid. Please print a copy of the transaction from the website for your records. Please check the items ordered and the customer details that you have provided, including the delivery address. If any of these details are incorrect, due to a typing error or as a result of selecting the wrong item, it is your responsibility to contact us immediately (within 24 hours) so that we can make the appropriate changes to your order before it is despatched, or in the case of Made-to-Measure orders, before anything is made. Alternatively, orders can be made on the site and paid for later or purchases can be made by post and cheque (with valid cheque guarantee card). When you order the items from the site but choose the option to pay later, an email will be sent to you requesting credit card details. This can be filled in and faxed or posted to us, a cheque can be posted to us, or, if you prefer, we will contact you to take card details over the phone. Please refer to our How To Order section for further details. Worldpay allows overseas customers to pay in their own currency, from over 150 currencies – including the Euro. When purchasing you will be offered the price that you will actually pay on your Visa or Mastercard. We will not file details of any specific contract that we enter into with you in any external register. If you require any information regarding an accepted order that you have placed with us, please write to the following address: Style Home Interiors Ltd, Challenge House, 616 Mitcham Road, Croydon CR0 3AA
Worldpay uses a combination of techniques to ensure that transactions passed are secure and trusted:
Delivery is charged at £5.95 (Including VAT) for orders within mainland UK except for Scotland where there is an additional £5 delivery charge. Orders for Northern Ireland, Isle of Man, Channel Islands, Scottish and Scilly Isles and the Scottish Highlands will incur a shipping charge of £22.64 (including VAT). Orders for Southern Ireland will incur a shipping charge of £31.43 (including VAT). Orders for all other destinations can only be calculated once the goods have been packed, weighed, the package dimensions measured and a quote obtained from our carrier company. We will contact you via email or telephone to confirm the cost and any delivery options before taking payment for the shipping charge or sending the goods. As a guide, a recent shipment of five 180cm/240cm long, 50mm diameter poles with rings, fixings, etc to The Netherlands cost £58.75 (including VAT). Delivery charges for goods exceeding 20 kilos in weight for Mainland Uk will attract a delivery charge of £20.
All stock items (not Made-to-Measure) will be despatched within 5 business days and whenever possible, within 2 business days. Made-to-Measure orders are usually despatched within 10-15 business days, except for specialist treatments such as bending. We will always advise you of the expected delivery for specialist items or if we are unable to meet the schedule stated here for stock items or standard Made-to-Measure goods. For orders to destinations other than mainland UK, Northern Ireland, Southern Ireland, Isle of Man, Channel Islands, Scottish and Scilly Isles – despatch dates will be confirmed at the same time as the quote for the shipping charge but will normally be within 5 business days from receipt of the payment for shipping. We use carriers and always require a signature when the goods are delivered. Please advise us if any days are unsuitable so that we can despatch as appropriate and/or inform the carrier company. Repeated delivery attempts may be chargeable if we have not been advised. Please note that our couriers will try twice to deliver your goods, if you are not in after the second time you will be required to pick the goods up from a depot specified by the couriers or you my be required to pay an additional delivery charge. If after the second time of delivery you request a refund a full refund of the goods will be refunded apart from the initial delivery charge. You can specify on your order for your goods to be left in a specific place as long as you leave a signed note at the drop off point allowing them to leave the goods there. We can also deliver to work addresses. Upon receipt of delivery any missing parts must be notified in writing or by e-mail within 5 working days.
If your items are out of stock, we will back order for you and despatch the goods to you as soon as they arrive. We will advise you of this as soon as possible, by email or telephone. If you would rather not wait, you have the option to cancel your order at this stage and receive a full refund.
For orders from the UK or European Union, 17.5% VAT is included in the price. Our VAT number is 839 9824 61. Orders from all other countries are exempt from VAT and the relevant amount will be deducted automatically. The buyer will be liable for any local taxes or duty payable in their country.
Faulty goods, goods damaged in transit by our carrier or goods sent in error will be replaced, an alternative sent or a refund made – whichever you prefer. The only exception to this is Made-to-Measure or special orders, which will always be replaced. Please note that slight colour variations are not considered a fault, especially on wood poles. This does not affect your statutory rights. Curtain Poles Direct will endeavour to advise customers immediately of any problems, errors or delays as soon as possible and to resolve any queries brought to our attention as soon as possible.
Returns Policy/Cancellations (Your Right to Cancel your Contract) Customers have the right to return unopened goods within 7 days from date of receipt if not satisfied and will only be liable for their own carriage costs. This option does not apply to Made-to-Measure items or special orders. When returning goods, please ensure that they are packed sufficiently because we cannot accept goods that are damaged during their return. Damages due to insufficient packing will need to be claimed by you, from the company used to send the goods back to us. Please note that refunds will be for goods only and will not include any carriage costs paid to us. Where there are any discrepancies with any products this must be notified no later then 2 weeks from receipt of goods. (NOTE returned goods may be subjected towards a 20% handling charge.) (Poles that are MADE TO MEASURE include Gloss wood poles, Colourwash wood poles, Kasparov wood poles, Portfolio wood poles, Portfolio metal poles Wax wood poles, Contemporary wood poles, Classic wood poles and the Eaton metal poles.These come in component parts that are put together for customers lengths stated on the website.) Customers may also cancel their contract for goods ordered within 28 days without charge, ONLY applies to goods not yet received and does not apply to made to measure products), if after this period any cancellations will be subject towards a 20% cancellation fee. All telephone orders are at the responsibility of the customer to read our terms and conditions. Upon receipt of delivery any missing parts must be notified in writing or by e-mail within 5 working days. Any damaged goods must be reported by e-mail 5 days from receipt or no liability can be accepted.
Customer support and service is provided by email, telephone, fax or mail, as detailed below: Email
– chitan766@gmail.com
We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. Any information given at the time of ordering will be used solely to process the order and will not be used by any third party. Any information given to us when enquiries are made will only be used to process the enquiry or any subsequent order and will not be used by any third party. If you do not wish to be informed of future promotions, site updates, etc, please send an email with “Remove” in the title to customerservice@styleHomeInteriors.com Information is collected lawfully and in accordance with the Data Protection Act 1998. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses, when the address book is used and to store your details if you select the “Remember Me” option. Further details about cookies can be found in section 2 below. NetBanx do not store or capture personal information, but merely log the user’s IP (Internet Protocol) address, which is automatically recognised by the web server. NetBanx do not use cookies for collecting user information from the site and do not collect any information about customers, except those required for system administration of the web server – in other words, to interact with you and get the information needed from you to process the card transaction. 1.
The Information We Collect And How We Use It We gather this information to allow us to process any orders you may make - the relevant information is then used by us and NetBanx to communicate with you on any matter relating to your order. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. If we ever wish to provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the range of goods and services that we provide, we will contact you first to gain your acceptance. Once we have received your agreement, we or our agents and sub-contractors would then contact you by post or email to ask for your feedback and comments on our goods and service standards. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email with “Remove” in the title to customerservice@stylehomeinteriors.com We do not provide information to third parties for the purpose of sending you details about their goods or services. E-mails are kept and will be used to update customers on new products unless otherwise specified by the customer. 2. Our Use Of Cookies And Other Information Gathering Technologies Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses, when the address book is used and to store your details if you select the “Remember Me” option. NetBanx do not store or capture personal information, but merely log the user’s IP (Internet Protocol) address, which is automatically recognised by the web server. NetBanx do not use cookies for collecting user information from the site and do not collect any information about customers, except those required for system administration of the web server – in other words, to interact with you and get the information needed from you to process the card transaction. What are Cookies? A cookie is a small piece of information that is placed on your hard drive by a website server. It is passed back to the server when you request a page. The cookie cannot be executed as code or deliver viruses. It is uniquely yours. Normally, every time you request some information from a web server (such as requesting a web page) the server treats you as if it does not know who you are, even if you have just asked for a page a few seconds ago. Cookies are used to get round this limitation by allowing the server to find out if it has had contact with you before. This way you can put several items into your shopping basket and browse the site further – otherwise every single item purchased would have to be a separate transaction. What is a Browser? A browser is used to locate and display web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer. What is IP (Internet Protocol)? All networks connected to the Internet speak IP, the technical standard, which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood. How do I control Cookies? You can set your browser to accept all cookies or to alert you every time one is offered. Then you can decide whether to accept one or not. If
you’re using Netscape Communicator 4.0, on your task bar click: If
you’re using Internet Explorer 6.0, on the menu bar click: If
you’re using Internet Explorer 5.0, on the menu bar click: If
you’re using Internet Explorer 4.0, on the menu bar click: For more information visit www.cookiecentral.com - Cookies and Privacy FAQ or www.microsoft.com/info/cookies.htm 3.
How We Protect Your Information 4.
Sale Of Business 5.
Updating Your Details 6.
Your Consent Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers. 7.
How To Contact Style Home Interiors
1.
The Contract Between Us 2.
Price 3.
Right For You To Cancel Your Contract (Except Made-to-Measure) 4.
Cancellation By Us 5.
Delivery Of Goods To You 6.
Liability 7.
Notices 8.
Events Beyond Our Control 9.
Invalidity 10.
Privacy 11.
Third Party Rights 12.
Governing Law 13.
Entire Agreement 14. Language The only language in which an order may be placed and accepted is English. We apologise for any disappointment that this may cause.
Everything you need to consider when ordering a curtain pole, especially a Made-to-Measure pole is detailed below. You may find it useful to print this page for future reference. Checklist 1. Which diameter pole do you require? The main things to consider here are what effect you are trying to create and how heavy your curtains are. There are four main classifications of curtain weight and a rough guide is as follows (if unsure, please err on the side of caution):
2. What colour or finish would you like? The colours of poles illustrated on this site may vary slightly with those of the finished products. This is due to a mixture of the effects of photography and viewing on different screens. If you are in any doubt or have not noticed these poles in shops you may have visited, please request a sample of the colour you are interested in, before placing your order. This is especially important for Made-to-Measure products because we cannot accept returns unless faulty. Please also note that wood is a natural product and its appearance can vary. Small colour variations may occur as a result of a particular batch of wood of one type being naturally slightly darker or lighter, or with the grain moving in a different direction. It will therefore not always be possible to obtain an absolutely perfect colour match every time - even with bespoke poles. 3. Do your pole measurements include the length of the finials? For Made-to-Measure orders, please confirm the length of the pole that you require, excluding finials. Pre-packed poles such as Devon or Mercury can be cut to precise lengths at home. 4. Which finials do you require? Please remember to check the option that you require, otherwise you will receive whichever finial is at the top of the list. MADE TO MEASURE BLINDS BLIND WIDTHS As these products are made to meaasure they cannot be returned under our normal terms and conditions. IMPORTANT NOTE - COLOUR Payment Orders placed on the site can be paid for by credit/debit card - please select the World Pay option and you will be transferred to a secure area to complete the transaction. Alternatively, it is possible to order the goods on the site and pay by credit/debit card over the telephone or by cheque. Please note that we can only accept payment by Visa, Mastercard or Switch over the telephone but a wider choice of cards, including American Express, are available via online payment using the World Pay option. If you would prefer to pay by cheque (GB Pounds only), please send either a copy of the order placed on the site or a letter detailing the items that you would like, your full postal address and a daytime contact telephone number. Cheques should be made payable to "Curtain Poles Direct" and should include the total cost, including any relevant shipping charges, e.g. Northern Ireland. (These can be found on the Terms and Conditions page.) We will call you on receipt of the order and cheque to confirm the cheque guarantee card details. We require the cheque guarantee card details to process the cheque. Please call us on 0208-683-6466 if we do not contact you within a few days, to ensure that we have received your order. If you would like to order goods not yet shown on our site (such as drapery arms or portiere rods), this is possible by email, fax or post and payment can be made by credit/debit card over the phone or by cheque - as detailed above. Orders must either be made on the site or confirmed in writing by email, fax or letter. If you have any queries, please do not hesitate to contact us at customerservice@stylehomeinteriors.co.uk We look forward to hearing from you.
Style Home interiors has many years experience within the curtain poles, curtain tracks and window furnishing accessories market. |
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